Terms and Conditions
Welcome to Fresh AOne! By accessing or using our application or website, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order or using our services.
1.1 Agreement to Terms: By using our services, you agree to comply with and be bound by these Terms and Conditions, as well as our Privacy Policy, Cancellation Policy, Refund Policy, and Shipping Policy.
1.2 Modification of Terms: Fresh AOne reserves the right to amend these terms at any time. Changes will be effective upon posting on our platform, and your continued use of the service signifies your acceptance of the updated terms.
2.1 You must be at least 18 years old to use our services. By using Fresh AOne, you confirm that you meet this eligibility requirement.
2.2 Minors may use the service under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions.
3.1 To access certain features of the platform, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information during the registration process.
3.2 You are responsible for safeguarding your account credentials and for any activities or actions under your account. Notify us immediately if you suspect unauthorized use of your account.
4.1 Fresh AOne provides fresh, antibiotic-free, chemical-free meat, seafood, poultry, and ready-to-cook products. Availability of products is subject to stock and may vary from time to time.
4.2 Images on the website or app are for illustration purposes only. Actual products may vary slightly in appearance.
4.3 Fresh AOne reserves the right to limit quantities, discontinue products, or refuse service to anyone at its discretion.
5.1 Pricing: All prices listed on the platform are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Prices are subject to change without prior notice.
5.2 Payment Methods: We accept various payment methods, including online payment gateways, credit/debit cards, UPI, and cash on delivery.
5.3 Failed Transactions: Fresh AOne is not responsible for payment failures due to issues with your payment method or bank.
6.1 Order Confirmation: Once an order is placed, you will receive a confirmation email or SMS.
6.2 Order Acceptance: Fresh AOne reserves the right to accept or cancel any order.
6.3 Cancellation by Us: We may cancel your order due to stock unavailability, inaccurate pricing, or other reasons. You will be notified, and a refund will be initiated if payment has already been made.
7.1 Fresh AOne delivers orders through its own delivery network within specified areas. Delivery times are estimates and may vary due to unforeseen circumstances.
7.2 You are responsible for providing accurate delivery information. Fresh AOne is not liable for delays or missed deliveries caused by incorrect address details.
7.3 If you are unavailable at the time of delivery, our delivery team will attempt to contact you. After two failed attempts, the order may be canceled.
8.1 Our policies for cancellations, refunds, and returns are outlined in the respective sections of our platform (refer to the Cancellation Policy and Refund Policy).
8.2 Quality issues or other concerns must be reported within 24 hours of delivery for eligibility for a refund or replacement.
9.1 Fresh AOne will not be held liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our services.
9.2 Fresh AOne is not responsible for delays or interruptions in service caused by external factors such as weather, traffic, or technical issues.
10.1 You agree not to:
11.1 All content on the Fresh AOne platform, including logos, images, text, and software, is the intellectual property of Fresh AOne. Unauthorized use, reproduction, or distribution is strictly prohibited.
12.1 Fresh AOne reserves the right to suspend or terminate your account or access to the platform for any violation of these Terms and Conditions or misuse of our services.
13.1 These Terms and Conditions are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Navi Mumbai, Maharashtra.
If you have any questions or concerns regarding these Terms and Conditions, you can contact us:
Thank you for choosing Fresh AOne. We look forward to serving you with the best quality and convenience!
