Refund Policy

At Fresh AOne, we are committed to ensuring that our customers have a delightful experience with every order. However, if a situation arises where a refund is required, we have a transparent and customer-friendly refund policy in place.

Eligibility for Refund

1. Quality Issues:

   • If the product delivered does not meet our quality standards (e.g., stale, spoiled, or damaged), you are eligible for a full refund.
   • Any quality-related concern must be reported within 1 hour of delivery.

2. Incorrect Product Delivered:

   • If you receive the wrong product (e.g., incorrect item or quantity), you can request a refund or replacement.
   • Please inform us within 1 hour of receiving the incorrect product.

3. Non-Delivery of Order:

   • If your order is not delivered within the promised time due to reasons attributable to us, you are eligible for a full refund.

4. Order Cancellation Before Dispatch:

   • If you cancel your order before it is dispatched, a full refund will be initiated.

5. Pricing or Description Errors:

   • If your order is canceled due to inaccurate pricing or product descriptions on our platform, you will be notified immediately, and a full refund will be issued.

Refund Process

1. Initiating a Refund Request:

   • To request a refund, contact our support team via:
     • Email: freshaone1@gmail.com
     • Phone: 8767472046
   • Provide the following details:
     • Order ID
     • Reason for the refund request
     • Supporting evidence (e.g., photos of the product for quality issues)

2. Processing Time:

   • Refund requests are typically processed within 2-3 business days of receiving your request and supporting details.

3. Refund Method:

   • The refunded amount will be credited back to the original payment method used for the transaction.
   • It may take 7-10 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

Non-Refundable Situations

Refunds will not be provided in the following cases:

• If the issue is not reported within the stipulated 1 hour period from the time of delivery.
• If the product has been tampered with or misused after delivery.
• If the cancellation request is made after the order has been dispatched.

Contact Us

For any questions or assistance regarding refunds, feel free to contact us:

• Email: freshaone1@gmail.com
• Phone: 8767472046

We value your trust in Fresh AOne and are committed to ensuring your satisfaction with every purchase. Thank you for choosing us!